Shipping policy

1. Free Shipping & COD Charges

•  Free shipping on all prepaid orders above Rs. 999

•  Cash on Delivery (COD) available all over India with Rs. 80 COD charge

•  For orders below Rs. 999, shipping charge of Rs. 70 is applicable

2. Delivery Timeline

•  Metro Cities (Mumbai, Delhi, Bangalore, etc): 2-4 working days

•  Rest of India: 4-6 working days

•  Time is counted after order is dispatched from our warehouse

3. Courier Partners

We partner with trusted partners - Blue Dart, Delhivery, DTDC & Xpressbees for safe and fast delivery.

4. Order Tracking

Once your order is shipped, you will receive a tracking link via Email and WhatsApp. You can also track from our website via "Track Order" page in footer.

5. Delays

Delivery may be delayed during sale events, public holidays, or due to unforeseen courier delays or weather conditions. We will keep you updated.

6. International Shipping

Currently we ship only within India.

For any shipping queries: care@itsmysterra.com